Our Commitment to Customer Satisfaction

At Trendy Leather Jackets, we are committed to ensuring that our customers have a satisfactory experience. To facilitate this, we have a flexible return policy in place. Here are the details:

• 15-Day Return Window: You can return or exchange almost any item within 15 days of delivery for a refund or exchange

Return Process: To initiate a return, please follow these steps:

Contact us within 15 days of receiving your order, providing us with your order number and the reason for your return.

Ensure that the item is returned in its original condition, with all tags and packaging intact.

Once we receive and inspect your return. You will receive an email confirmation once your return is completed.

Custom Orders: Our Commitment to Perfect Fit

At Trendy Leather Jackets, we understand that finding the perfect fit is essential when it comes to custom orders. We strive to deliver your dream jacket on the first attempt, ensuring that it fits you perfectly. Here’s what you need to know:

Design & Quality Assurance: Before dispatching your custom order, we share actual product pictures for your review. This allows you to have a clear idea of the design and quality of the jacket, minimizing any potential issues.

Sizing: During the custom order process, we request your body measurements to create a jacket that fits you perfectly. Our skilled craftsmen pay close attention to these measurements to ensure a precise fit.

Refunds: Please understand that we do not accept returns for refunds on custom orders. Each custom order is specially made according to your preferences, and we do not resell these items. Therefore, we advise you to review your measurements and design choices carefully before placing a custom order

Sale Items: Items purchased during a sale or at a discounted price are also non-refundable. We offer these items at a reduced price to provide our customers with great value, but we are unable to accept returns or exchanges on sale items. We recommend checking the product description, size chart, and any other available information to make an informed decision when purchasing sale items

Return Shipping Costs: Customers are responsible for the cost of shipping the item back to us for returns.

Exchange Policy: If you are not satisfied with the size or color of an item, you may exchange it for a different size or color. To initiate an exchange, please follow these steps:

Contact us within 15 days of receiving your order, providing us with your order number and the size or color you would like to exchange for.

Ensure that the item is returned in its original condition, with all tags and packaging intact.

We will ship the new item to you at no additional charge.

If you need to return a product to Trendy Leather Jackets, please follow these guidelines:

Contact our customer support team within 15 days of receiving your order to initiate the return process. You can reach us at [info@trendyleatherjacket.com].

Our team will provide you with the return address: New York 28 meyer in medford newyork

Carefully package the item, ensuring it is in its original condition with all tags and packaging intact.

You will be responsible for paying the shipping costs for returning the item. Please use a trackable shipping service, as we cannot be held responsible for lost or damaged returns.

Once we receive and inspect the returned item, we will process your request within 10 business days.

Exclusions:

Custom-made items

Items that have been used or damaged

Items that have been opened or tampered with